Shipping policy

At HaySarea, we are committed to providing customers with clear and transparent information about order processing, shipping costs, tracking, and estimated delivery times.

This Shipping Policy applies to orders placed through https://haysarea.com.

Shipping Destinations

HaySarea currently ships to delivery addresses within the United States.

We do not currently offer international shipping. Customers must provide a complete and deliverable United States shipping address when placing an order.

Shipping Costs

We provide free standard shipping on all orders delivered within the United States.

There is no minimum purchase requirement for free standard shipping. The shipping cost displayed during checkout will be $0.00 USD for standard United States delivery.

Additional charges may only apply when an order must be reshipped because the customer provided an incorrect or incomplete delivery address, as explained below.

Order Cutoff Time

Our daily order cutoff time is:

12:00 AM Central Time (CT), Chicago time

Orders placed after the daily cutoff time will begin processing on the next business day.

Orders placed on weekends or United States public holidays will begin processing on the next available business day.

Order Processing Time

Orders are normally processed within:

1–3 business days, Monday through Friday

Processing time begins after the order has been successfully submitted and payment has been authorized.

Business days do not include Saturdays, Sundays, or United States public holidays. If additional payment or address verification is required, processing may begin after the necessary information has been confirmed.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Transit Time

After an order has been processed and transferred to the shipping carrier, the estimated transit time is:

6–9 business days, Monday through Friday

Transit time refers to the period between the carrier receiving the package and delivering it to the customer’s shipping address.

Estimated Total Delivery Time

The estimated total delivery time consists of processing time plus transit time:

Shipping destination Processing time Transit time Estimated total
United States 1–3 business days 6–9 business days 7–12 business days

The estimated total delivery time is therefore 7–12 business days.

These timeframes are estimates based on normal business-day operations. Saturdays, Sundays, and public holidays are not included.

Delivery may occasionally be affected by severe weather, carrier disruptions, high shipping volumes, transportation interruptions, address-verification issues, or other circumstances outside our reasonable control.

Order Tracking

When tracking information becomes available, we will send a shipping confirmation email to the email address provided during checkout.

The email may include:

  • The tracking number
  • A tracking link
  • The shipping carrier, when available

Please allow up to 2–3 business days after shipment for the carrier’s tracking system to display its first update. A delay in the initial tracking update does not necessarily mean that the package has not been shipped.

If you have not received tracking information after your order has completed processing, please contact us at info@haysarea.com.

Multiple Shipments

In some cases, products from the same order may be shipped separately. If this happens, you may receive more than one shipping confirmation or tracking number.

You will not be charged additional shipping fees when we divide an order into multiple shipments.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting your order, please confirm the following information:

  • Recipient’s full name
  • Street address and apartment or unit number, if applicable
  • City, state, and ZIP code
  • Contact email address and phone number

If you notice an error after placing an order, contact us immediately at info@haysarea.com. We will make a reasonable effort to correct the address, but we cannot guarantee that it can be changed after the order has entered processing or has shipped.

If a package is returned, rejected, or undeliverable because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

We cannot redirect a package after it has been delivered to the address entered during checkout.

Delayed Orders

Occasional delays may occur because of:

  • Severe weather
  • Public holidays
  • High carrier or seasonal shipping volume
  • Transportation or carrier disruptions
  • Address-verification problems
  • Circumstances outside our reasonable control

If your order has not arrived after the estimated delivery period, please contact us with your order number. We will review the available tracking information and, when necessary, contact the shipping carrier for further assistance.

Packages Marked as Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address on your order is correct.
  2. Check around your property, mailbox, building reception, or other secure delivery locations.
  3. Ask household members, neighbors, or building staff whether they accepted the package.
  4. Contact the shipping carrier for available delivery details.
  5. Contact HaySarea at info@haysarea.com if the package still cannot be located.

We will review the available information and assist with an appropriate resolution based on the outcome of the delivery investigation.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, contact us as soon as possible and provide:

  • Your order number
  • A description of the problem
  • Relevant tracking information
  • Clear photographs of the package and product if the shipment arrived damaged

We will review the issue and may contact the shipping carrier as part of the investigation.

If the package is confirmed to have been lost in transit or the product is confirmed to have been damaged during delivery, HaySarea will arrange an appropriate resolution, such as a replacement or refund, at no additional cost to the customer.

Please retain the product, packaging, shipping label, and any damaged materials until our customer support team has completed its review.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make a reasonable effort to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing or has shipped.

Once an order has shipped, it must be handled according to our Return & Refund Policy.

Contact Us

For questions about shipping, delivery, or tracking, please contact:

Email: info@haysarea.com
Phone: +1 720-532-7777

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed

When contacting us about an existing order, please include your order number and the email address used during checkout.

Business Information

Store Name: HaySarea
Website: https://haysarea.com
Business Address: 2200 S Marshall Blvd, Chicago, IL 60623, United States