Return & Refund Policy

At HaySarea, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible products according to the policy below.

Return Window

We accept returns within 30 days of the delivery date for both defective and non-defective products.

Return Eligibility

To qualify for a return, the item must:

• Be unused and in its original condition

• Include all original tags, accessories, and packaging

• Show no signs of damage caused by misuse or improper handling

• Include proof of purchase or the order number

How to Request a Return

Returns are accepted by mail.

To request a return, please contact us at info@haysarea.com and provide:

• Your order number

• The item you wish to return

• The reason for the return

• Clear photos if the item arrived damaged, defective, or incorrect

After reviewing your request, we will provide the return instructions and return address. Please do not send your item back before contacting us.

Return Shipping Costs

For returns due to a change of mind, personal preference, or an incorrect item selection, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service. HaySarea is not responsible for returned packages lost during transit.

Restocking Fees

We do not charge any restocking fees for eligible returns.

Exchanges

We accept exchanges for eligible items within 30 days of delivery, subject to product availability.

To request an exchange, contact info@haysarea.com. If the requested replacement is unavailable, we will issue a refund after receiving and inspecting the returned item.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 3 business days. Your bank or payment provider may require an additional 5–10 business days to post the refund to your account.

Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item is damaged, defective, or incorrect, contact us promptly at info@haysarea.com with your order number and clear photos of the issue.

After reviewing your request, we will arrange a replacement or refund at no additional cost to you.

Order Cancellations

To cancel or modify an order, please contact us as soon as possible. We cannot guarantee cancellations or changes after an order has entered processing or has been shipped.

Contact Us

For questions about returns, exchanges, or refunds, please contact:

Email: info@haysarea.com