Refund policy

At HaySarea, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the conditions outlined below.

This policy applies to eligible purchases made through https://haysarea.com.

Return Period

We accept return requests within 30 days of the date your order is delivered.

Returns are accepted for both defective and non-defective products. Return requests submitted after the 30-day return period may not be accepted.

Return Eligibility

For a non-defective product to qualify for a return or exchange, it must:

  • Be unused, unworn, and in new condition
  • Include all original tags, accessories, manuals, and components
  • Be returned in its original packaging whenever reasonably possible
  • Show no damage, wear, alteration, misuse, or improper handling
  • Include valid proof of purchase or the relevant HaySarea order number

Products that do not meet these conditions may not qualify for a return, exchange, or refund.

Damaged, defective, or incorrect products will be evaluated based on the reported issue and any supporting photographs or information provided.

How to Request a Return

Returns are accepted by mail only.

Before returning a product, please contact our customer support team at info@haysarea.com and provide:

  • Your full name
  • Your order number
  • The email address used during checkout
  • The product you wish to return
  • The reason for the return
  • Clear photographs if the product arrived damaged, defective, or incorrect

After reviewing your request, our customer support team will provide return instructions and the applicable return address.

Please do not send a product back before receiving return instructions from us.

Return Address

The return address will be provided after your return request has been reviewed and approved.

Do not automatically send returned products to the business address displayed on our website. Our business address is not necessarily our designated return facility.

Returns sent without prior authorization or to an incorrect address may be delayed, refused, or unable to be processed.

Return Shipping Costs and Labels

For returns resulting from a change of mind, personal preference, ordering the wrong product, or selecting an incorrect color or style:

  • The customer is responsible for arranging and paying for return shipping.
  • HaySarea does not automatically provide a prepaid return label.
  • Original shipping charges, if any, are non-refundable.
  • Any expedited or additional shipping charges selected by the customer are non-refundable.

We recommend using a trackable shipping service and retaining the tracking information until the return has been completed. HaySarea cannot issue a refund for a returned package that does not reach the designated return address.

For a verified damaged, defective, or incorrect product, HaySarea will cover the reasonable return shipping cost when a return is required. Depending on the circumstances, we may provide a prepaid return label or another approved return arrangement.

Return shipping costs sent without prior authorization may not be reimbursed.

Restocking Fees

HaySarea does not charge a restocking fee for eligible returns.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us within the 30-day return period at info@haysarea.com.

Please include your order number, a description of the problem, and clear photographs showing the issue.

After reviewing and confirming the issue, we will offer an appropriate resolution, which may include:

  • A replacement at no additional cost
  • A full refund to the original payment method
  • Another mutually agreed resolution

Please do not discard or return the product until our customer support team has provided instructions.

Exchanges

We accept exchanges for eligible products within 30 days of delivery, subject to product availability.

To request an exchange, contact info@haysarea.com before returning the original product.

For non-defective exchanges:

  • The original product must meet the return eligibility requirements.
  • The customer is responsible for the cost of returning the original product.
  • Any applicable shipping charge for the replacement will be communicated before the exchange is confirmed.

For exchanges involving a verified damaged, defective, or incorrect product, HaySarea will arrange the approved replacement at no additional cost to the customer.

If the requested replacement is unavailable, we will issue a refund to the original payment method after the returned product has been received and inspected.

Return Inspection

After your return is delivered to the designated return address, we will inspect the product to confirm that it meets the requirements of this policy.

We will notify you by email whether the return has been approved or rejected. If additional information is needed, our customer support team will contact you using the email address associated with your order.

Refund Processing

Approved refunds will be issued to the original payment method within 3 business days after the return has been received, inspected, and approved.

After we issue the refund, your bank, card issuer, or payment provider may require an additional 5–10 business days to post the funds to your account. This additional processing time is controlled by the payment provider and cannot be expedited by HaySarea.

Refunds will not be issued to a different card, account, or payment method.

Shipping Charge Refunds

Original shipping charges are non-refundable for returns caused by a change of mind, personal preference, or incorrect product selection.

If the return is caused by a verified damaged, defective, or incorrect product, any applicable original standard shipping charge will also be refunded.

Missing or Delayed Refunds

If you have not received an approved refund after the expected processing period:

  1. Check your bank or payment account again.
  2. Contact your card issuer, bank, or payment provider.
  3. Contact HaySarea at info@haysarea.com with your order number.

We will review the refund status and provide any available transaction information.

Order Cancellations and Changes

If you need to cancel or change an order, please contact us as soon as possible.

We will make a reasonable effort to accommodate your request, but cancellation or modification cannot be guaranteed after an order has entered processing or has been shipped.

If an order has already shipped, it must be handled according to the return procedures described in this policy.

Contact Us

For questions about returns, exchanges, or refunds, please contact:

Email: info@haysarea.com
Phone: +1 720-532-7777

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed

Messages received outside our normal customer support hours will be reviewed on the next business day.

Business Information

Store Name: HaySarea
Website: https://haysarea.com
Business Address: 2200 S Marshall Blvd, Chicago, IL 60623, United States